TRUE CHOSEN LLC

Return, Exchange & Store Credit Policy

Effective Date: October 9, 2026

At True Chosen LLC, every piece is created with intention and purpose. We take pride in offering quality apparel that reflects our mission of Healing, Purpose, and Identity.

We want every customer to feel confident in their purchase. Please review our return and exchange policy before placing an order.

1. Returns & Exchanges

True Chosen LLC accepts requests for exchanges or store credit within 14 calendar days of delivery for eligible regular apparel purchases.

To qualify for an exchange or store credit, items must meet the following conditions:

• Merchandise must be unworn and unwashed.

• Items must be in their original condition.

• Merchandise must be free from stains, odors, damage, and alterations.

• Proof of purchase or an order number must be provided.

We do not offer refunds for change-of-mind purchases or customer sizing errors. Approved eligible returns will receive an exchange or store credit.

Exchanges are subject to product and size availability.

2. Store Credit

If an eligible item cannot be exchanged or the customer prefers store credit, True Chosen LLC may issue store credit equal to the original purchase price of the approved returned merchandise, excluding original shipping charges.

Store credit may be used toward future purchases at True Chosen.

Store credit is nontransferable and is not redeemable for cash, except where required by law.

Any applicable store-credit expiration or restrictions will be disclosed when the credit is issued and will comply with applicable law.

3. Custom & Personalized Orders

All custom, personalized, and made-to-order merchandise is considered final sale.

This includes, but is not limited to:

• Personalized apparel

• Custom-designed shirts and sweatshirts

• Items featuring customer-requested names, numbers, or graphics

• Special-order merchandise produced specifically for a customer

Custom and personalized products are not eligible for voluntary returns, exchanges, or store credit due to changes of mind, incorrect sizing selected by the customer, or approved design preferences.

Exceptions apply to defective merchandise, fulfillment errors, and other circumstances where a remedy is required by applicable law.

4. Damaged, Defective, or Incorrect Orders

We carefully prepare every order. However, if you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly at itruechosen@gmail.com.

Include the following information:

• Your full name

• Order number

• Description of the issue

• Clear photographs of the item and any damage, when available

True Chosen LLC will review the concern and provide an appropriate resolution, which may include a replacement, refund, or another remedy.

Customers will not be responsible for reasonable return shipping expenses resulting from verified True Chosen fulfillment errors or defective merchandise, where a return is required.

5. Return Shipping

Customers are responsible for return shipping costs associated with voluntary exchanges or store-credit requests.

Original shipping charges are nonrefundable for voluntary returns.

We recommend using a shipping service with tracking information when returning merchandise.

True Chosen LLC is not responsible for return packages lost in transit before receipt, except where applicable law requires otherwise.

Please do not send merchandise back without first contacting us for return instructions.

6. How to Request an Exchange or Store Credit

To begin an exchange or store-credit request:

1. Email itruechosen@gmail.com within 14 calendar days of receiving your order.

2. Include your name, order number, and reason for the request.

3. Wait for return instructions from True Chosen LLC.

4. If approved, return the merchandise according to the instructions provided.

Once your item has been received and inspected, we will notify you of the approval or rejection of your voluntary return request.

Approved exchanges or store credit will be processed after the returned merchandise has been inspected.

7. Order Cancellations

To request an order cancellation, contact itruechosen@gmail.com as soon as possible.

Cancellation requests are not guaranteed.

Orders that have already shipped cannot be canceled and will be subject to the applicable return policy.

Custom or made-to-order purchases may no longer be eligible for voluntary cancellation once production has begun.

If a cancellation is approved, any applicable refund will be processed to the original payment method.

8. Contact Information

For questions concerning returns, exchanges, store credit, or order issues, please contact:

True Chosen LLC

Website: https://truechosen.net

Email: itruechosen@gmail.com

9. Customer Rights

True Chosen LLC is committed to fair and transparent customer service.

Nothing in this policy limits or excludes any consumer rights or remedies provided under applicable federal or state law.