Contact

Frequently Asked Questions

How do I know what size to order?
Each product has a detailed size chart listed on its page. Please review measurements carefully before ordering as we currently do not accept returns or exchanges. 

Are your items true to size?
Yes, our pieces are designed to be true to size unless otherwise noted in the description. If an item has a looser or fitted style, we'll mention it in the products details. 

Are your items handmade?
All of our pieces include custom and handmade details. Because of this, slight variations may occur - which makes each item uniquely yours. 

When will my order ship?
Orders ship within 3–5 business days unless otherwise noted. FOR PRE-ORDER: All items will ship from the date your purchase is confirmed. You will receive tracking information once your order is on the way.

Do you ship internationally?
At this time we only ship within the U.S., but international shipping will be added in the future.

What happens  if my package is lost or damaged in transit?
All orders are shipped with carrier insurance. If something happens during delivery, email us within 3 business days and we will work with the carrier to file a claim on your behalf.

Do you accept returns or exchanges?
Because items are made to order and include handmade elements, we do not offer returns or exchanges. Please double check size, color, and style before placing your order.  All sales are final unless the item arrives damaged.

Can I cancel an order?
Yes. You may cancel your order within 24 hours of purchase by emailing us at itruechosen@gmail.com. After 24 hours, all sales are final. 

How do I care for my hoodie?
Wash inside out on cold. Hang dry or tumble low. Do not iron over design.